GameArtForge - Refund Policy

1. Overview

At GameArtForge, we want you to be satisfied with your Pro membership. This Refund Policy explains the conditions under which refunds may be granted. All payments are processed by our Merchant of Record, Creem, and refunds are issued through Creem's payment system.

2. Subscription Cancellation

You can cancel your Pro subscription at any time through your account settings. When you cancel:

• Your Pro access continues until the end of your current paid billing period
• You will not be charged for the next renewal period
• Cancellation does not automatically trigger a refund for the current period

3. Refund Eligibility

3.1 14-Day Money-Back Guarantee

You may request a full refund within 14 days of your initial Pro subscription purchase or any renewal charge, provided that:

• You have not extensively used Pro content (we assess this based on access logs)
• The request is made within the 14-day window

3.2 Partial Refunds

After the 14-day window, refunds are generally not available for the current billing period. However, we may consider partial refunds in exceptional circumstances, such as:

• Significant service outages lasting more than 48 consecutive hours
• Technical issues that prevented access to Pro content despite multiple support attempts
• Duplicate charges or billing errors

4. Non-Refundable Situations

Refunds will not be granted in the following cases:

• Change of mind after the 14-day refund window
• Failure to cancel before auto-renewal (you can cancel at any time to prevent future charges)
• Violation of our Terms of Service resulting in account termination
• Account sharing or credential distribution
• Requests made more than 30 days after the charge date

5. How to Request a Refund

To request a refund, please email us at gaf@gameartforge.com with the following information:

• The email address associated with your GameArtForge account
• The approximate date of the charge
• The reason for your refund request

We will review your request and respond within 3 business days. Approved refunds are processed by Creem and typically appear on your payment method within 5–10 business days, depending on your bank or card issuer.

6. Chargebacks

If you believe a charge was made in error, please contact us first at gaf@gameartforge.com before initiating a chargeback with your bank. We can usually resolve billing issues faster and more directly. Unauthorized chargebacks may result in account suspension and may be disputed with supporting evidence.

7. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent version. Refund requests are governed by the policy in effect at the time of the request.